Privacy Policy

Last updated: January 1, 2025

At Omega Marketplace, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.

1. Information We Collect

Information You Provide

Account Information: Name, email address, phone number, and profile photo when you register
Billing Information: Billing address and company details for invoicing purposes
Payment Information: Payment details are processed securely by Stripe — we do not store your card numbers
Seller Information: Business details, bank account information (via Stripe Connect), and product descriptions
Communications: Messages sent through our contact form or support channels

Information Collected Automatically

Usage Data: Pages visited, products viewed, search queries, and interaction patterns
Device Information: Browser type, operating system, screen resolution, and device identifiers
Log Data: IP address, access times, and referring URLs
Cookies: Session cookies for authentication and preference cookies for language settings

2. How We Use Your Information

We use your personal information to:

Provide, maintain, and improve our platform
Process purchases and deliver digital products
Manage your account and provide customer support
Process seller payouts via Stripe Connect
Send transactional emails (order confirmations, download links, license keys)
Prevent fraud and ensure platform security
Comply with legal obligations

We do not sell your personal information to third parties.

3. Information Sharing

We may share your information with:

Stripe: For payment processing and seller payouts. Stripe's privacy policy applies to payment data
Service Providers: Hosting, email, and analytics services that help us operate the platform
Legal Requirements: When required by law, court order, or to protect our legal rights
Sellers: Limited buyer information (name and email) is shared with sellers for order fulfillment

4. Data Security

We implement industry-standard security measures to protect your data:

All data is transmitted over HTTPS with TLS encryption
Passwords are hashed using bcrypt
Payment processing is handled by Stripe (PCI DSS compliant)
Regular security audits and updates
Access controls and authentication for administrative functions

5. Cookies

We use cookies for:

Essential Cookies: Session management, authentication, and CSRF protection
Preference Cookies: Language settings and user preferences
Cart/Wishlist Cookies: Maintaining your cart and wishlist across sessions

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate personal data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request your data in a portable format
Objection: Object to certain processing of your personal data
Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, contact us through our Contact page.

7. Data Retention

We retain your personal data for as long as:

Your account is active
Necessary to provide our services
Required by applicable laws (e.g., tax and accounting records)
Needed to resolve disputes or enforce agreements

When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

8. Children's Privacy

Omega Marketplace is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 16, we will delete it promptly.

9. International Data Transfers

Your data may be processed in countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our Contact page.