Frequently asked questions

How do I create an account?

Click the 'Create account' button in the top navigation, fill in your details, and confirm your email address. You can also sign in with Google or Facebook for faster registration.

What payment methods do you accept?

All payments are processed securely through Stripe. We accept all major credit and debit cards (Visa, Mastercard, American Express) and other payment methods supported by Stripe in your region.

How do I download a product after purchase?

After completing your purchase, you will be redirected to a confirmation page with a download link. You can also access all your purchased products anytime from the 'Purchases' section in your account.

Can I get a refund if I'm not satisfied?

Due to the digital nature of our products, all sales are generally final. However, you may request a refund within 14 days if the product is significantly different from its description, contains critical errors, or the files are corrupted. Contact our support team for assistance.

What license types are available?

Products may be offered under Standard (personal use, single project), Extended (commercial use, multiple projects), or Unlimited (unrestricted use) licenses. The specific terms are displayed on each product page.

How do I become a seller?

Click 'Become a Seller' to register a seller account. You'll need to complete the Stripe Connect onboarding process to verify your identity and set up payouts. Once approved, you can start listing products immediately.

What are the seller commissions?

A small platform commission is applied to each sale. The exact rate is disclosed during seller registration. There are no listing fees — you only pay when you make a sale.

How do I manage my products as a seller?

After logging in, access the Seller Panel from the navigation bar. From there, you can add new products, edit existing listings, manage pricing and license tiers, upload files, and track your sales.

How and when do I get paid as a seller?

Payouts are processed directly to your bank account through Stripe Connect. Payments are transferred automatically based on Stripe's payout schedule for your region.

What happens if a buyer requests a return?

Buyers can submit a refund request within 14 days of purchase. You will be notified and the request will be reviewed according to our refund policy. Legitimate refund requests should be honored to maintain trust.

How can I contact support?

You can reach us through the Contact page on our website. We also provide phone and WhatsApp support. We aim to respond to all inquiries within 24 hours.

Is there a fee to list products?

No, listing products on Omega Marketplace is completely free. You only pay a small commission when you make a sale.

How do you ensure product quality?

Every product goes through a review process before being published on the marketplace. We check for quality, accuracy of descriptions, and compliance with our guidelines. Products that don't meet our standards are not approved.

What file formats can I sell?

You can sell any type of digital file — including ZIP archives, themes, templates, plugins, scripts, graphics, fonts, and more. Products are uploaded as archive files and delivered instantly upon purchase.

Do I need to handle taxes on my sales?

Each seller is responsible for understanding and complying with the tax laws in their jurisdiction. We recommend consulting a tax professional for advice specific to your situation.